Synapse Madagascar - Outsourcing agency since 2008
Upgrade your customer service !
Experience great support with our proficient 24/7 call center team dedicated to your business success.
What amazing work can we do for you ?
We offer a multitude of profiles adapted to your needs and your budgets from the simplest to the most complex.
Chat support 24/24 7/7
Experience unparalleled support round the clock! Our 24/7 chat service, based in Madagascar, ensures swift resolutions to your queries. Connect with us anytime for expert assistance!
Call In & Out
Boost productivity with our call center services—whether you’re dialing in for support or reaching out to your clients, we ensure seamless communication for your business needs.
Programming
Our adept team thrives on tackling complex projects, delivering precision and innovation. Entrust us to elevate your vision into exceptional software solutions.
Data Management
From meticulous data entry to data analysis, our expert team ensures accuracy and security at every step. Experience tailored strategies and cutting-edge technologies, empowering your business with insightful decision-making and seamless operations
Web marketing
Our seasoned team excels in crafting compelling content, optimizing campaigns, and maximizing ROI across digital channels. Trust us to amplify your online presence and drive sustainable growth while you focus on strategic objectives.
Accounting
Optimize your financial management. Our experienced team ensures accuracy, compliance, and efficiency in handling all accounting tasks. Trust us to streamline your processes and provide valuable insights for informed decision-making.
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Frequently Asked Questions
What are the customer service-related activities in which Madagascar excels?
Call centers established in Madagascar have grown with industry standards, offering a highly qualitative service. Madagascar handles sectors such as insurance, energy, automotive, telecommunications, retail and e-commerce, tourism, IT, education and training, healthcare, banking and insurance, public services, and business services.
What about the technology and quality of human resources in Madagascar?
Madagascar has experienced significant technological development. So much so that the high-speed Internet network in Madagascar feeds into Maghreb countries. Additionally, 5G has recently been deployed in the Malagasy territory. Furthermore, Malagasy people have understood the professional opportunity that the customer service profession represents. As a result, employees are trained, engaged, and aware of the importance of customer satisfaction in their daily work. Malagasy call centers have gained the trust of clients such as Deutsch Telecom, Blissime, Achille, Chronotruck, Wedivorce, Meero, Getpro, Hublo, Taster, Pickme, Coyote, Euromillions, April, Canal +, Amazon, Deliveroo..
What security measures are in place in call centers in Madagascar?
To regulate the growth of new technologies, Madagascar adopted Law No. 2014-038 of January 9, 2015, on the protection of personal data to protect the rights and freedoms of individuals with regard to the processing of their personal data. Here are some examples of measures that Malagasy call centers must have implemented regarding the processing of personal data. The data must be:
- Lawful and fair.
- Collected for specified, explicit, and legitimate purposes.
- Minimized, meaning they are adequate, relevant, and not excessive.
- Accurate and kept up to date.
- Retained for no longer than is necessary for the purposes for which it is processed.
- Securely protected against unauthorized or unlawful processing, accidental loss, destruction, alteration, or disclosure.
Do Malagasy call centers have multichannel support?
Yes, Malagasy call centers operate on all channels. They also provide access to social networks or mobile applications.
What is the level of training for Malagasy customer service representatives?
Madagascar boasts a young and educated workforce, with numerous universities and vocational training schools in fields such as economics, management, and sciences, notably the University of Antananarivo. Regarding agents, professional training programs are designed according to global best practices in complex B2B and B2C scenarios. Multilingualism is widespread, and French is spoken without accent. This is a significant advantage for French-speaking customer service.